FAQ：
Q1:Do you accept returns?
A1:In the case of initial defects, we will respond by exchanging the product.We do not respond to damage or failure of the product caused by the customer.
 
Q2: Is it difficult to install the bike assist device?
A2: No, the installation is very simple, use the hex bar wrench provided, no professional skills are required, install it in a few minutes.
 
Q3, What kind of bikes can the product be installed on?
A3, It can support the most common bicycles.
 
Q4, Does the bicycle assist device affect the stability of the bicycle?
A4, No, the product is designed to be compact and will not compromise the stability during cycling.
 
Q5, If the battery dies, what should I do?
A5, The bike assist is removable, so the bike can be used as a normal bike even if the battery is out.
 
Instead of switching assistance levels and speed gears, Pwheel's three riding modes give you full flexibility and allow you to enjoy your rides in a flow state. Three riding modes are designed for people with different physical strengths and riding needs, you can easily choose your suitable riding mode on the PikaBoost app.
 
1. Free Cruise mode targets short-distance, commuters because it's the most labor-saving but the most power-consuming. Pwheel can reduce time spent commuting, reduce your vehicle expenses, and eliminate the chance that you’ll arrive a sweaty mess at your office. Pwheel will maintain the current riding speed and gradually accelerate to go into full electric riding while reducing speed by detecting the braking mechanism.
 
2. For people with relatively poor physical strength, ECO mode is your number one option. It will assist only on uphill terrains and can be used on bumpy roads. Pwheel will automatically switch off the motor on downhill and flat roads and enter the regenerative system hence reducing energy consumption.
 
3. Even though the Pwheel is an e-bike booster Exercise mode can also achieve a fitness effect on cycling. Pwheel will not only provide any assistance but also add extra resistance for the longest duration. Pwheel acts like a dynamo that can convert kinetic energy into electrical energy thus helping to increase the range which is perfect for long-distance cycling enthusiasts. It can also be used to charge your other electronic devices via the USB socket. If the Pwheel is low on power, the app will alert you if you need to go into Exercise mode, so you can switch to a power-saving state in time.
 
Basic parameters:
Packaging size: 370mm X 180mm X 128mm
Product size: 305mm X 100mm X 117mm
Battery: 18V 10AH
Click power: 200W
Maximum speed: 25km
Range: 50km
Charging time: 5 hours
Charger: 100-230V; 21V2A
Suitable for road surfaces: urban paved roads, gravel road suitablere width:
Mountain bikes: 1.5/1.75/1.95/2.15 inches
Road vehicles: 25C/28C/35C/38C
Suitable seat pole size: 25.4/27.2/28.6/30.4/30.8/31.6 mm